Saash – Privacy Policy

Last Updated: December 5 2025


1. Introduction

Welcome to Saash, a secure buy-and-sell marketplace for pre-loved and handmade goods. Your privacy is important to us, and we are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, share, and protect your data when you use our website or mobile application.

By accessing or using Saash, you agree to the practices described in this policy.

2. Information We Collect

When you create an account, browse the platform, or make transactions, we may collect the following information:

a. Personal Information

  • Full Name
  • Email Address
  • Phone Number Aadhaar, PAN, bank account details (for payouts).
  • Profile Information (profile picture, bio, linked social accounts if provided)

b. Transaction & Seller Information

  • Order history
  • Items listed and sold
  • Payment information (handled securely via our payment partners)
  • Escrow-related details (payment confirmations, disputes, refunds)

c. Location Data

  • Approximate location based on IP address
  • Optional location for delivery or logistics
  • We DO NOT track live location continuously

d. Device & Technical Information

  • Device model, OS version, browser type
  • IP address
  • App usage logs
  • Crash logs and diagnostics
  • Cookies, session data, and analytics information

e. Communication Data

  • Support tickets and feedback
  • Notification preferences

3. How We Use Your Information

We use your data to:

  • Create and manage your Saash account
  • Facilitate buying, selling, shipping, and escrow transactions
  • Ensure safety, fraud prevention, and platform integrity
  • Communicate important updates, order notifications, and support responses
  • Improve platform performance, features, and user experience
  • Comply with legal, regulatory, and financial requirements
  • Support dispute resolution between buyers and sellers

4. Data Collection & Transmission

Information collected through Saash may be securely transmitted to our servers or trusted third-party providers (such as payment processors and cloud infrastructure).

5. Data Security

We implement administrative, technical, and physical safeguards to protect your personal data from:

  • Unauthorized access
  • Loss or misuse
  • Alteration or destruction

6. Data Sharing

We never sell or rent your personal information.
We only share data under the following circumstances:

a. With Authorized Partners

  • Payment gateways (escrow services)
  • Banks or financial institutions for transaction verification
  • Courier/logistics partners for deliveries

b. Internal Use

  • Authorized team members for support and fraud monitoring

c. Legal & Compliance

  • If required by law, regulation, court order, or government authority
  • To enforce our Terms of Service or protect our rights

7. Third-Party SDKs & Services

Saash may use trusted third-party tools including :

  • Analytics SDKs
  • Payment service provider SDKs
  • Cloud storage services
  • Security and fraud-prevention tools

These services may collect certain device or usage data, governed by their own privacy policies.

We ensure that all third-party partners comply with data protection standards.

8. User Rights

You have the right to:

  • Access your personal information
  • Update or correct your data
  • Request deletion of your data
  • Withdraw consent for specific data usage
  • Request a copy of your stored information
  • Disable marketing communications

Note: Some actions (like deleting account data) may limit your ability to use certain features.

9. Account Deletion

User have the right to access and delete their account information and data

  • User account can be deleted after a 5 to 8 days after Admin approval

10. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill transactions and legal obligations
  • Resolve disputes
  • Prevent fraud

Certain records (financial and transactional documents) may be retained longer as required by law.

Upon account deletion, personal data unrelated to legal obligations will be permanently removed from our systems.

11. Updates to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website/app.

Continued use of Saash after changes indicates acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can reach us at: